Return & Exchange Policy

We are committed to providing our customers with high-quality products and excellent service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your peace of mind. Please read the following guidelines to understand the conditions under which we accept returns and exchanges:

1. Return Policy

We want you to be happy with every purchase you make from Shifawee. If you're not satisfied with your order, you can return the item within 14 days of receiving your order. Please make sure to follow the guidelines below:

Return Eligibility:

  • Unused, unopened products in their original packaging.
  • You must provide the original receipt or proof of purchase for the return.
  • The return must be initiated within 14 days from the date of receiving the product.
  • Items purchased on sale or as part of special promotions may not be eligible for returns unless stated otherwise.

Non-returnable Items:

  • Products that have been opened, used, or damaged.
  • Gift cards.
  • Final sale items or clearance products (unless otherwise specified).

2. Exchange Policy

If you receive a product that is defective, damaged, or incorrect, we are happy to offer an exchange. Please contact us within 7 days of receiving the product for assistance with an exchange. You can exchange the item for the same product, or if you prefer, we can help you select another item of equal or lesser value.

Steps for an exchange:

  • Contact our customer service team at [email address] or [phone number] within 7 days.
  • Provide your order number and details of the item you wish to exchange.
  • We will send you instructions on how to return the item and initiate the exchange process.

Exchange Eligibility:

  • The product must be in its original packaging and unused.
  • Exchanges are subject to product availability. If the item you wish to exchange is no longer in stock, we will offer a refund or store credit.

3. How to Return or Exchange an Item

Returning or exchanging a product is simple. Just follow the steps below:

1.    Contact Us: Reach out to our customer support team via [email address] or [phone number]. Provide your order number, the product details, and the reason for the return or exchange.

2.    Return Authorization: We will issue a Return Merchandise Authorization (RMA) and provide detailed instructions on how to return the item.

3.    Return the Product: Carefully package the product in its original condition and ship it back to us at the provided return address. We recommend using a trackable shipping method to ensure that your return reaches us safely.

4.    Refund/Exchange Processing: Once we receive the returned item, we will process the return or exchange. Refunds will be issued to the original payment method within 48 hours. If you are exchanging the product, we will send the replacement as soon as possible.

Please Note: Customers are responsible for the shipping costs when returning items unless the return is due to an error on our part (e.g., sending the wrong or damaged item).

4. Damaged or Defective Items

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. We are committed to ensuring that all our products meet high standards, and we will gladly assist you with a return or exchange in this case.

Steps for handling damaged or defective items:

  • Contact us within 7 days of receiving the item.
  • Provide your order number and a description of the issue, along with photographs of the damaged or defective item if applicable.
  • Our customer service team will guide you through the return or exchange process at no additional cost to you.

If the product is deemed defective or damaged, we will arrange for a replacement or issue a full refund, depending on your preference.

5. Shipping Fees

Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or damaged items). If the return is due to a defect or our error, we will cover the return shipping costs and provide you with a prepaid shipping label if necessary.

Original shipping fees are non-refundable, and return shipping costs will not be refunded unless the return is due to an error on our part.

6. International Returns

If you are returning an international order, please be aware that you will be responsible for any return shipping fees, including customs duties or taxes, if applicable. We recommend using a trackable shipping service to return products, as we cannot guarantee delivery without tracking.

7. Refund Process

Once we receive your returned item and inspect it, we will issue a refund to the original payment method. Refunds will be processed within 48 hours. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

If you are returning an item because of dissatisfaction or change of mind (rather than damage or defect), please note that the original shipping charges will not be refunded.

8. Contact Us

If you have any questions or need assistance with returns, exchanges, or refunds, please don’t hesitate to get in touch with our customer service team. We are here to help!

Contact Information:

Email: [email address]
Phone: ‎0327-2707606
9. Changes to This Policy

Shifawee reserves the right to update or modify this Return and Exchange Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend that you review this policy periodically to stay informed about our return and exchange procedures.

Thank you for choosing Shifawee! We truly value your trust and strive to offer you the best customer service experience. If you have any concerns or need further assistance, our team is always happy to assist you.