Shipping Policy

Thank you for shopping with Shifawee! We are committed to providing you with the best shopping experience, including fast and reliable shipping. Please review our Shipping Policy below to understand our processes and how we handle your orders.

1. Processing Time

Orders are typically processed within 5-7 business days from the time they are placed. Our business hours are Monday to Friday, 11:00 AM to 7:00 PM (excluding weekends and holidays). Orders placed after 7:00 PM or on weekends will be processed the next business day.

During peak periods or special promotions, processing times may be slightly longer, but we strive to keep any delays to a minimum. You will receive a confirmation email once your order has been shipped, along with tracking details to monitor your shipment.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. Estimated delivery times depend on your location and the shipping method selected at checkout. Below are the typical shipping options available:

Domestic Shipping (Within Pakistan):

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days

Please note that delivery times may vary depending on your location, and we cannot guarantee delivery times due to factors such as weather, carrier delays, or holidays.

International Shipping:

  • Standard International Shipping: 7-21 business days (depending on the destination country)
  • Expedited International Shipping: 5-10 business days (depending on the destination country)

Please note: For international orders, customs duties, taxes, and fees may apply, and the recipient is responsible for these additional charges. Delivery times may vary based on customs processing and local postal services.

3. Shipping Rates

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through the shipping carrier's website. If you do not receive your tracking number, or if you experience any issues with tracking, please contact our customer service team at [email address] or 0327-2707606.

5. Shipping Restrictions

  • We currently ship to most regions, but there may be some areas where we do not offer shipping due to logistics or regulatory restrictions. If we are unable to ship to your address, we will notify you promptly and cancel your order, issuing a full refund.
  • Certain products may have restrictions on shipping to specific locations, particularly when dealing with international shipping or specific ingredients.

6. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. Shifawee is not responsible for delays, lost packages, or undeliverable orders due to incorrect or incomplete addresses. If you realize that your shipping address was entered incorrectly, please contact us immediately, and we will do our best to make adjustments before the package ships.

7. Lost or Damaged Packages

We take every step to ensure that your order is delivered to you safely. However, if your package is lost, damaged, or delayed in transit, please contact our customer service team at [email address] or 0327-2707606 within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and ensure you receive your products.

If an item is damaged during shipping, please provide photos of the damaged product, and we will assist you in processing a replacement or refund.

8. Returns for Shipping Issues

If your order is returned to us due to an incorrect address or refusal of delivery, we will contact you to arrange for re-shipment. Additional shipping charges may apply. If the return is due to an error on our part (e.g., wrong item shipped), we will cover the cost of re-shipping the order to you.